When you attempt to perform an action in your AutoEntry company, such as publishing an invoice to Sage 50 or Quickbooks Desktop, you may see the error message below.
The Desktop Client (DocuRec Sync) is not currently online. Please check that it is running and logged in.
This error occurs when your Sync App desktop service isn't running and can't connect to your Sage 50 or QuickBooks Desktop company.
To resolve this, follow the steps below:
Open your PC's Task Manager.
Click the Processes tab.
📌TIP: You may need to select More details first if it is showing the minimised view.
Select the following:
OCRex.Desktop.AutoEntry.Client
AutoEntry.Service
Select End Task on both.
Open the Sync App again and ensure you can view your company list.
When you perform the action in AutoEntry again, such as publishing an invoice, it should now work.