When you try to integrate AutoEntry with Sage 50 Accounts, you may see the following error in your Sync App, or under your company's Integration Status.
Connection to the company could not be established. Sage 50 is not installed on this machine, or the libraries required to access Sage 50 company files are not properly installed.
Two issues can cause this error:
Filepath is on a Local Network (C Drive) - Your Sage company filepath is on a C drive, but you've not installed Sage 50 Accounts on the computer you first installed the Sync App on
Filepath is on a Shared Network - The filepath of your Sage 50 Accounts company is on a shared network, but the Sync App can't access it via the computer you first installed the Sync App on
Below are the steps required to resolve this error for both of these instances mentioned above:
Sage Filepath is on a Local Network (C Drive)
Sage Filepath is on a Local Network (C Drive)
Check that your Sync App has been installed as a Service application by doing the following:
Open your PC's Task Manager.
Select the Services tab at the top and then click on Open Services at the bottom of that window.
Find AutoEntry.DesktopSync.Service in this new window.
If the start-up type shown here says Automatic, it is a Service Application.
If the start-up type shown here says Disabled, it is a Console Application.
📌TIP: If it is already a Service application, ensure that your Sage 50 application is also installed on the computer you're using to run the Sync App.
If you're still seeing the error after completing the above steps, get in touch with our Support team for further guidance.
Sage Filepath is on a Shared Network
Sage Filepath is on a Shared Network
If you're seeing this error and your Sage company's filepath is on a shared network, (D, E, S, F drive etc.) you will need to change your Sync App's start-up type to a Console application by doing the following:
Open your PC's Task Manager, select the Services tab at the top, then click on Open Services at the bottom of that window.
When the Services Window opens up, right-click on AutoEntry.DesktopSync.Service and select Stop.
Once stopped, right-click on AutoEntry.DesktopSync.Service again and select Properties.
Under Startup Type select Disabled.
Click OK.
Open the Sync App again and ensure you are able to view your company list.
The Sync App is now running as a Console application.
If you're still seeing the error after completing the above steps, get in touch with our Support team for further guidance.