When you attempt to launch the Desktop Sync App on Windows Server 2019 and Windows Server 2022., you may see the error message below.
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
This is caused by the absence of the Microsoft Visual C++ Redistributable Packages for Visual Studio 2013 on Windows Server 2019/2022 systems.
Follow the steps below to resolve this error.
Step 1: Verify the Installation of Visual C++ Packages
Open Control Panel.
Navigate to Programs > Programs and Features.
Scroll through the list and check for the following entries:
Microsoft Visual C++ 2013 Redistributable (x64)
Microsoft Visual C++ 2013 Redistributable (x86)
Step 2: Download and Install Visual C++ Redistributable Packages
If the Visual C++ 2013 Redistributable Packages are not found on the system, they need to be installed:
Download both vcredist_x64.exe and vcredist_x86.exe files.
Run the downloaded executable files to install the packages.
Follow the installation prompts until completion.
Step 3: Launch the Desktop Sync App
After successfully installing the Visual C++ packages, attempt to launch the Desktop Sync App again. It should now open without the error.
📎NOTE: If you have followed the steps above and still encounter issues, please reach out to our support team for further assistance. Remember to provide as much detail as possible about the issue, including any error messages and steps already taken to try to resolve the problem.