AutoEntry by Sage

An overview of the AutoEntry Sync App, required for Sage 50 and QuickBooks Desktop integrations.

What is the AutoEntry Sync App?

Brian Carolan

Oliver Cook

AutoEntry Support Team

All the details of our AutoEntry Sync Application for Sage 50 and QuickBooks Desktop.

AutoEntry Desktop Sync App

How to log in to the AutoEntry Desktop Sync App and create a password if you usually log in to AutoEntry with a Sage or Intuit ID.

Log in to the AutoEntry Sync App

How to reset your password specifically for the Desktop Sync App, which is for Sage 50 and QuickBooks Desktop integration.

Reset password for the Sync App

How to create an AutoEntry password for the Desktop Sync App if you usually log in to AutoEntry using a Sage or Intuit ID.

Create an AutoEntry password for the Desktop Sync App

Logging into the Sync App

Recommended and required operating system and hardware details if you want to install the AutoEntry Sync App.

System Requirements for the AutoEntry Sync App

How to download and install the AutoEntry Sync App for Sage 50 Accounts and QuickBooks Desktop.

Install the AutoEntry Sync App

How to check if you already have the AutoEntry Desktop Sync App installed on your PC.

Do I already have AutoEntry Sync App installed?

How to uninstall the AutoEntry Desktop Sync App.

Uninstall the AutoEntry Sync App

The Sync App doesn't need to be installed on every computer AutoEntry is used on. This guide explains why.

Should the AutoEntry Sync App be installed on every user's PC?

How to resolve this error message in AutoEntry.

Error: 'You are using an old version of the sync app'

Guides to help with installation of the Sync App.

Installing the Sync App

How to update the Desktop AutoEntry Sync App.

Update the AutoEntry Sync App

How to restart the AutoEntry Sync App Desktop Service or Console if you integrate with Sage 50 or QuickBooks Desktop.

Restart the Sync App

How to update the Sage 50 or QuickBooks folder path on the AutoEntry Desktop Sync App.

Update your Sage 50 or QuickBooks desktop filepath on the AutoEntry Sync App

The steps required to either disconnect or reconnect a company's integration using the AutoEntry Sync App.

Disconnect and reconnect a company's integration via the AutoEntry Sync App

An overview on congifuring proxy server, firewall and endpoint for the Sync App.

Proxy Server, Firewall and endpoint configuration

How to check the status of your Desktop Sync App if you integrate with Sage 50 or QuickBooks Desktop.

Check Sync App status

How to check the device where the AutoEntry Sync App is located.

Check the Sync App location

How to check your file path in both AutoEntry and Sage 50 Accounts, and how to update it if they don't match.

Checking and updating your Sage 50 Accounts file path

How to clear the 'could not read the company list' alert from your AutoEntry Sync App.

Error: Could not read the company list for the selected accounting package...

How to stop and restart the AutoEntry service in your Task Manager.

Stop and restart the AutoEntry services

Managing the Sync App

The differences between running the Sync App as a Console Application rather than a Service Application

What's the difference between a 'Console'  or 'Service Application' for the Sync App?

How to check if your Sync App is a Service or Console Application.

What is my Sync App Start-up Type?

How to change your AutoEntry Sync App start-up type from Service to Console or from Console to Service.

Change Sync App Start-up Type to 'Console' or 'Service'

Configuring shared networks and folders for the AutoEntry Sync App to operate and successfully integrate with Sage 50 or Quickbooks Desktop.

Configure permissions for shared folders

Start Up Type - Console/Service Application

An explanation of how long it takes for contacts/codes to sync through to AutoEntry from Sage 50 or QuickBooks Desktop.

How long does it take for codes to sync to Sage 50 or QuickBooks Desktop?

How to access and save a Sync App Log File to send to AutoEntry support when required.

Send 'log file' for the Sync App

How to resolve issues with launching the Desktop Sync App on Windows Server 2019 and Windows Server 2022.

Sync App launch issues on Windows Server 2019/2022

General

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.