You may come across the following error for the Sync App.
Could not connect to the AutoEntry Desktop Sync Service. Please contact [email protected]
There are two cases where this can occur:
Case one
If you have a new PC and services are not running, this issue occurs due to missing logs.
To resolve this, close the sync app and search for location C:\ProgramData\DocuRec\ and create a folder named Logs.
Then try to open the sync app.
Case two
You have an old PC and services are not running.
Check for the log folder; if it's not showing, follow Case one steps.
If the log is there, follow the steps to reinstall the services.
Open File Explorer and navigate to the install folder:
C:\Program Files (x86)\OCREX\AutoEntry\Service\ScriptsRun the following. bat files in this order and as administrator:
Install.bat
allowFirewall.bat
allowHTTPListen.bat
Once done, you should see the AutoEntry services.