Troubleshooting
Guides to help you fix an issue you're having with AutoEntry
By Amy and 11 others12 authors167 articles
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Error: 'Credits could not be deducted'
'0 credits' Notice on a Fixed Price Company
Error: 'This account has been locked'
Error: 'You can only access AutoEntry from the internal OCRex network. If you see this message while in an OCRex office or using an OCRex VPN, contact IT Support.'
Error: 'ErrorCode:6240, Message:Duplicate Name Exists Error, Element:, Detail:The name supplied already exists. : Id=129'
Error: 'NET:: ERR_CERT_DATE_INVALID'
Transaction descriptions are missing when exporting bank statements to Excel
Missing Pages on Bank Statements
Error: 'Forbidden: You don't have access to the link you requested'
Error: 1.reference has already been used
Error: Couldn’t create contact: Code ' ' is already being used for another supplier
Error: connection to the company could not be established. Desktop Connection Error: The following error occurred connecting to your Accounts Package:
Error: Could not load file or assembly 'OCRex.integration.Desktio.Sage50Canada, version=2.0.268.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. An application control policy has blocked this file. (Exception from HRESULT: 0x800711C7
ERROR: 'This user name does not exist...'
Error: 'The operation has timed out.'
Error: 'Unable to submit the expense report.'
Error: 'Your company expense administrator needs to allocate mileage rates to your user account.'
Error: 'All expenses must have categories assigned before being submitted'
Unable to Edit Amounts on Split Expenses?
Error: "Response Status Code was Unacceptable: 500"
Error! An Error has occurred