Troubleshooting
Guides to help you fix an issue you're having with AutoEntry
Error: Invoice XXX has not been published because contact selected does not exist in accounting software (XXX); please review contact and try to publish again.
ERROR: 'This user name does not exist...'
AutoEntry Live Service Updates
Error: 'Credits could not be deducted'
'0 credits' Notice on a Fixed Price Company
Error: 'This account has been locked'
Error: 'You can only access AutoEntry from the internal OCRex network. If you see this message while in an OCRex office or using an OCRex VPN, contact IT Support.'
Error: 'ErrorCode:6240, Message:Duplicate Name Exists Error, Element:, Detail:The name supplied already exists. : Id=129'
Error: 'The uploaded file isn't a valid Web Connect file.'
Error: 'QuickBooks is unable to verify the Financial Institution information for this download.'
Error: 'NET:: ERR_CERT_DATE_INVALID'
Transaction descriptions are missing when exporting bank statements to Excel
Missing Pages on Bank Statements
Create an invoice from the reconciliation page
Unable to view invoice PDF in Sage 50
Error: 'Forbidden: You don't have access to the link you requested'
Error: 1.reference has already been used
Error: Couldn’t create contact: Code ' ' is already being used for another supplier
Error: connection to the company could not be established. Desktop Connection Error: The following error occurred connecting to your Accounts Package:
Error: Could not load file or assembly 'OCRex.integration.Desktio.Sage50Canada, version=2.0.268.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. An application control policy has blocked this file. (Exception from HRESULT: 0x800711C7
Error: 'Unable to submit the expense report.'
Error: 'Your company expense administrator needs to allocate mileage rates to your user account.'
Error: 'All expenses must have categories assigned before being submitted'
Unable to Edit Amounts on Split Expenses?
Error: "Response Status Code was Unacceptable: 500"
Error! An Error has occurred