You can check the invoice publishing status by looking at the colour of the tick icon in the Purchases Inbox:
Publishing is disabled
A tick icon with a white background and grey outline means you won't be able to publish until you fill in all the required fields.
Ready to publish
A tick icon with a white background and green outline means the invoice is ready to publish. The white fill will confirm you still need to publish the invoice. If you don't have enough credit, the invoice won't publish.
Sent for publishing
A solid dark green fill means you've clicked publish or you have the Auto-publish feature on.
📎NOTE: This doesn't mean the publication was successful.
You'll know the invoice is in your account if the name of the accounting software shows under the icon.
It will try publish for three hours. If unsuccessful after three hours, the colour will change to pale green (Sync Time out).
If the invoice is still showing green and not in your accounting software, check our troubleshooting guide Invoices not publishing to my accounting software.
Sync time-out
A solid dark turquoise fill confirms the publication has failed.
The colour turns from dark green to a paler turquoise green (or teal) after a three-hour time-out.
There could be several reasons preventing the publication, including:
There’s an error message preventing you to publish
Integration or Sync app not running
File path is incorrect (Sage 50 users only)
You've clicked the Re-Sync Data button by mistake
You'll need to correct the errors and republish the invoices again.
Published and synced
Once the product name shows under the publishing icon, this will indicate that the published invoices are now in your accounting software, and the transfer is complete.
