AutoEntry stores your documents for a minimum of seven years or as long as there's an active subscription on your account.
After you cancel a subscription, AutoEntry will store your data for 13 months before we delete the full account and all its data. You have full access to AutoEntry during this time to use any remaining credits on the account and export any data that you need. If your account remains inactive for more than 13 months after cancellation, AutoEntry permanently deletes your account and all associated data.
If you want to delete all your data before this time, contact support. Users are encouraged to export or back up their data during the 13-month post-cancellation period before requesting deletion.
📎NOTE: You can't retrieve deleted data from AutoEntry. To delete a company, open the company in AutoEntry, navigate to Settings, select Delete company, and confirm the deletion when prompted. Only authorized users, such as the billing user, can delete a company. They must confirm their understanding that the deletion is permanent. Before deleting a company, users should export or back up any data they wish to retain and disconnect the company from any linked accounting software, if applicable. Deleting a company in AutoEntry permanently removes all associated data, including invoices and files. This action is irreversible, and the data cannot be recovered, even if the deletion was accidental.