We’re aware of an issue previously affecting the AutoEntry Desktop Sync App.
(24 February 2026). This would have prevented invoices from publishing to Sage 50 Accounts or QuickBooks Desktop.
You may see the error "The operation has timed out " or "Forbidden" when trying to log in to the Sync App.
We can now confirm that the earlier issue affecting SyncApp has now been fully resolved.
The service was unavailable for approximately five hours today while our teams worked to identify and fix the problem. We’re sorry for the disruption this may have caused and appreciate your patience while we worked to restore normal service.
What you need to do:
Open your Task Manager by pressing Ctrl, Shift and Esc on your keyboard.
Select More details if it is showing the minimised view, and click on the Processes tab.
Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.
Select End Task on both.
Open the Sync App again and ensure you can log in and are able to view your company list.
If the above does not resolve that matter, please restart the computer that has the SyncApp installed.
Your SyncApp should now be operating normally. If you notice anything unexpected, please don’t hesitate to contact our support team and we’ll be happy to help.