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ERROR: 'This user name does not exist...'

Resolve this error message that appears when integrating AutoEntry with Sage 50 Canada.

Written by Rachel
Updated yesterday

Symptom

When integrating AutoEntry with Sage 50 Canada, the following error message can appear:

'This username does not exist. Check that you have entered the correct user name. ID: E118'

This error appears during the integration when you're using a username and password that don't exist in Sage 50 Canada.

To resolve this, follow the steps below. ​

Resolution

  1. Open Sage 50 Canada.

  2. Go to Set up, then select Set up users.

  3. Check the username created for AutoEntry.

  4. Use this username and password when integrating through the Sync App.

📎NOTE: If you don’t have a dedicated AutoEntry user in Sage 50 Canada, follow the integrate with Sage 50 Canada guide before connecting.

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