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ERROR: '1.Access denied. User not allowed. (MBM)...'

You can see this error in the AutoEntry integration tab when connected to Sage Accounting.

Symptom

The following error can appear when trying to Sync Data to or from Sage Accounting:

'1. Access denied. User not allowed. (MBM)
The remote server returned an error: (401) Unauthorized.'

Resolution

This error is due to incorrect permissions set up in Sage Accounting. To resolve this:

Note: Sage and AutoEntry are independent systems, and permissions in Sage do not automatically transfer to AutoEntry. Ensure permissions are configured in both systems.

  1. Log in to Sage Accounting as an Administrator.

  2. Select your business name in the top-right corner, then select Manage users.

  3. Find the user trying to set up the integration, then select Edit user.

  4. Assign either Administrator or Full Access to the user.

  5. Navigate to the 'People' tab in AutoEntry.

  6. Edit the user's permissions and ensure the 'Company Settings' option is selected. Scroll down if necessary to locate this option.

  7. Send the user an invite email to set up their access.

Once you've set the permission, disconnect and reconnect your company to Sage Accounting from the integration tab.

After reconnection, allow 10-15 minutes for your data to sync back to Autoentry, then republish any affected invoices. If the 'Integrate' tab is not visible, ensure all onboarding steps or subscription transfers are completed in AutoEntry.

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