Sage users that have a Sage ID will need to set up an AutoEntry password in the following scenarios:
You signed up for AutoEntry through the link within Sage, using the Sage ID login details (an automatic sign-in process with Sage)
You already use your Sage ID to sign into AutoEntry
You want to use the AutoEntry Desktop Sync App (for Sage 50 users) or the AutoEntry Mobile App
How to create an AutoEntry password
Go to Profile in the right-hand corner.
Go to the Password tab.
Click Forgot / Reset Password.
This will send an email with a link.
Go to your mailbox and follow the link to set up or create a password.
You can now use this email and password to log into the AutoEntry Desktop Sync App (for Sage 50 users) and the Mobile App.
You can change your password at any stage from the Profile page or login page.
📎NOTE: This doesn’t effect the use of your Sage ID to log into the AutoEntry website. You can use it exclusively to log into the Sync App and Mobile App and is separate from logging into AutoEntry through the website.
Removing the link to your Sage ID
* This disconnect option isn’t available for SAML users.
If you wish to use your AutoEntry password to access the website, you can remove the use of your Sage ID login credentials altogether.
Caution: You can't reverse this action. Once disconnected, you’ll always use the AutoEntry password from here on to access AutoEntry.
Click "Disconnect External Authentication" option in the profile page.
Confirm the request.
Click Disconnect to complete the process.
This option will appear once you have first added a password to AutoEntry as above. You’ll then exclusively use this AutoEntry email and password to access all areas of AutoEntry (Website, Sync App and Phone App).
If you no longer have access to your Sage ID credentials and can't log in using your Sage ID, contact support. The team can disconnect the connection for you, and you can return to using your AutoEntry email and password to log in to the website.