Symptom

You are receiving the below error when trying to publish an invoice.

The contact specified has possibly been merged (or archived). Xero does not indicate if the contact is merged, therefore AutoEntry cannot know for sure, please contact support@autoentry.com if this contact is not merged. You can vote for Xero to add this feature here.

Applies To

  • Xero integrated companies.

Cause

This error can appear for two reasons:

  • ­­You have archived the supplier/customer contact in Xero.

  • You have merged the contact with another contact in Xero.

Resolution

To clear this error, you will need to do the following:

  1. Unpublish the affected invoices.

  2. Allocate the other instance of this contact in the invoice's dropdown menu.

  3. Republish the invoices.

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