Summary

The contact specified has possibly been merged (or archived). Xero does not indicate if the contact is merged, therefore AutoEntry cannot know for sure, please contact support@autoentry.com if this contact is not merged. You can vote for Xero to add this feature here.

This error can appear for two reasons:

  • ­­You have archived the supplier/customer contact in Xero

  • You have merged the contact with another contact in Xero

Resolution

To clear this error, you will need to do the following:

  1. Unpublish the affected invoices

  2. Allocate the other instance of this contact in the invoice's dropdown menu

  3. Republish the invoices

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