Summary

The AutoEntry Desktop Sync application could not be re-started. (Returned error message: Cannot open AutoEntry.DesktopSync.Service service on computer.)

This error would require you to do a manual restart of your Desktop Sync Service.

Resolution

To clear this error, please do the following:

  1. Open your PC's Task Manager, select 'More details' if it is showing the minimised view, and click on the 'Processes' tab

  2. Click on 'OCRex.Desktop.AutoEntry.Client' & 'AutoEntry.Service'

  3. Select 'End Task' on both

  4. Open the Sync App again and ensure you are able to view your company list

This will clear the error, and you will be able to publish your invoices.

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