You are seeing the below error message pop-up when you attempt to restart your Sync App Desktop Service.

The AutoEntry Desktop Sync application could not be re-started. (Returned error message: Cannot open AutoEntry.DesktopSync.Service service on computer.)

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.


This error can appear if the Sync App connection times out as you are attempting to restart it.


To clear this error, please do the following:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.

  4. Open the Sync App again and ensure you are able to view your company list.

This should clear the error, and you will be able to publish your invoices.

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