Error: 'Unable to Connect to Sage 50 Canada Company File. Please Confirm the Sage 50 Database Connection Manager service is running'

To clear the above error, you will need to check that your username and company file path are correct.

In most cases, this error is caused by an incorrect username. It is advised that you check for any incorrect capitalisation/spelling, and ensure that it is copied/pasted into the sync app exactly how it appears on your Sage account.