Symptom

You are seeing the message 'Page(s) Missing' on your processed bank statements in the Inbox.

Applies To

  • Bank/Credit Card Statements.

Cause

This message would indicate that there is data missing for a particular date in the file(s) you uploaded. When there is data missing like this, AutoEntry will automatically fill in these blanks with missing pages' transactions with a figure to make up for the balance of the missing transactions so that the running balance will be correct.

However, when the system adds in these missing pages' transactions, it does not assign them a date and that is what causes the issue.

Resolution

To resolve this, you can open up the CSV/Excel file you download, locate any missing pages' transactions in the file, assign them a date and then re-upload it.

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