Symptom

The user has a 'CREDIT BALANCE: 0' notice when on their company homepage.

Applies To

  • Fixed Price subscription holders.

Cause

Requiring credits to upload bank statements.

Resolution

If you are seeing this message on your fixed price companies, it is referring to the balance you would require to upload/process bank statements. Fixed price subscriptions only include invoices, so you can still go ahead and upload those without any worry!

Additional Information

We are looking to have this banner updated soon for fixed price companies, so apologies in the meantime for any inconvenience or confusion caused!

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