If you are trying to restart your AutoEntry Sync App and come across the Status getting stuck on 'Stopping' rather than going from 'Stopped' to 'Running', you will need to follow the below steps to manually restart it:

  1. Open your PC's Task Manager, select 'More details' if it is showing the minimised view, and click on the 'Processes' tab

  2. Click on 'OCRex.Desktop.AutoEntry.Client' & 'AutoEntry.Service'

  3. Select 'End Task' on both

  4. Open the Sync App again and ensure you are able to view your company list

Did this answer your question?