Symptom

You are attempting to restart your Desktop Sync App Service and notice the status is getting stuck on Stopping rather than going from Stopped to Running,

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.

Cause

This issue can arise if the Sync App connection times out as you are attempting to restart it.


Resolution

To resolve this, please do the following:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.

  4. Open the Sync App again and ensure you are able to view your company list.

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