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AutoEntry Service stuck on 'Stopping'
AutoEntry Service stuck on 'Stopping'

Service stuck on 'stopping' or requires a manual reboot.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago


You are attempting to restart your Desktop Sync App Service and notice the status is getting stuck on Stopping rather than going from Stopped to Running,

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.


This issue can arise if the Sync App connection times out as you are attempting to restart it.


To resolve this, please do the following:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.

  4. Open the Sync App again and ensure you are able to view your company list.

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