Monday 24th January 2022

16:40 GMT, 08:40 PST

⚠️ Current Incidents

  • Sage 50 (UK&I, US and Canada) and QuickBooks Desktop users are currently unable to create contacts in AutoEntry. For the time being, you will need to create them in your accounting software and re-sync your company data.

  • We are currently investigating an issue affecting Xero integrated companies. Users may be unable to publish invoices or sync codes through to AutoEntry during this time. Further details of a workaround for this issue can be found here.

  • Processed items from Activity are showing a 'Failed to Load' message after attempting to view them. This is affecting some but not all users, and invoice data does populate after some time. Affected invoices will also be temporarily unavailable in your inbox. A fix for this issue is being worked on as a priority, and we would like to express our apologies for any ongoing inconvenience it has caused.

All other systems operational

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⚠️ Previous Incidents

No recent previous incidents to report.

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