Monday 2nd August 2021, 16:00pm GMT+1

Service

Current Service Status

AutoEntry Desktop Sync App

⚠️

Website (General)

✔️

Document Processing

✔️

Document Fetching

⚠️

Mobile App

✔️

⚠️ - AutoEntry Desktop Sync App

Reports of slow publishing to Sage 50 are being looked into at the moment. Please do the following if you are experiencing this:

  1. Ensure that your Sync App is open and running. If it is not running, please restart it.

  2. Unpublish and republish any affected invoices.

  3. Do NOT click the "Re-sync Sage 50 data" button.

  4. Allow some time for these to publish successfully to Sage while the issue is being resolved.

⚠️ - Document Fetching

We are currently experiencing an issue with our Document Fetching feature where duplicate invoices are being fetched for some users after an error appears during the supplier authentication step and while force-fetching.

Our team are looking into this to resolve as quickly as possible, and a temporary fix is being put in place in the meantime. If you are seeing this issue occurring on your account, please contact our Support team via webchat to have any duplicate invoices' credits refunded!

Accountancy Package Integration

Current Service Status

Sage 50 UK&I

⚠️

Sage 50 Canada

⚠️

Sage 50 US

⚠️

Sage Accounting/SBCA

⚠️

Xero

⚠️

QuickBooks Online

✔️

QuickBooks Desktop

✔️

AccountsPrep

✔️

Kashflow

✔️

FuseMetrix

✔️

SortMyBooks

✔️

FreeAgent

✔️

AccountsIQ

✔️

Clearbooks

✔️

ReckonOne

✔️

AccountRightLive

✔️

Exact

✔️

⚠️ - Xero

Some delays in publishing have been reported by Xero users. Please disconnect and reconnect your integration, republish any affected invoices in a batch of 40 or less and allow some time for them to publish successfully while this is resolved.

⚠️ - Sage Accounting/SBCA (South Africa)

If you are noticing your supplier/customer accounts not syncing through to AutoEntry from Sage, please do not disconnect and reconnect your company. Instead, please contact our Support team directly via the webchat for further guidance on the issue.

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