Symptom

You are seeing the below error message after opening your Desktop Sync App, or after attempting to restart the service.

Could not connect to the AutoEntry Desktop Sync Service.

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.

Cause

This is a connection error to do with the data contained in the application's SQL file.

Resolution

To clear this error, you will need to do the following:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.

  4. Open your PC's File Explorer and navigate to C:\ProgramData\DocuRec

  5. Delete the file named db.sqlite.

  6. Go back to your Task Manager and click on the Services tab.

  7. Click on Open Services.

  8. Right-click AutoEntry.DesktopSync.Service and select Start.

Once this is running again, you can then open the Sync App and check your company list. If it is visible, this means the error has cleared!

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