Symptom

You are seeing the below error message on the Sync App or in the log file of the Sync App.

Error System.Net.HttpListenerException (0x80004005): Failed to listen on prefix

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.

Cause

This error is typically caused by having two instances of the service running at the same time.

Resolution

To resolve this issue you will need to perform the following steps:

  1. Open up your Task Manager.

  2. Click on the Details tab.

  3. Search for all instances of the AutoEntry Desktop Sync App and end the tasks.

  4. Once you have ended all of the AutoEntry tasks, you will need to re-open the Sync App and the error should clear.

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