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'Error 1061: The service cannot accept control messages at this time.'

How to clear this error when trying to restart your Desktop Sync App Service.

Oliver Cook avatar
Written by Oliver Cook
Updated over 3 weeks ago

When you attempt to restart your Sync App Desktop Service, you may see the error below.

Windows could not stop the AutoEntry.DesktopSync.Service service on Local Computer.

Error 1061: The service cannot accept control messages at this time.

Error message.

This error occurs when the restart command for your Sync App service times out on your Task Manager.

To clear this error message, follow the steps below.

  1. Open your PC's Task Manager.

  2. Click the Processes tab.

    📌TIP: You may need to select More details first if it is showing the minimised view.

  3. Select the following:

    • OCRex.Desktop.AutoEntry.Client

    • AutoEntry.Service

  4. Select End Task on both.

    Processes tab in Task Manager highligting OCRex.Desktop.AutoEntry.Client and AutoEntry.Service

  5. Click the Services tab and right-click AutoEntry.Desktopsync.Service and select Start.

    Services tab within Task Manager.

When you open the Sync App again, the error should no longer occur.

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