Error: 'The country of the Company you are trying to connect is not supported.'

How to clear the error message 'The country of the Company you are trying to connect is not supported.' when integrating your company.

Written by Emma Carroll
Updated over a week ago

Symptom

You are seeing the below error message when attempting to integrate your company.

The country of the Company you are trying to connect is not supported.

Applies To

Integrating your AutoEntry company with an accounting software.

Cause

This error can occur as a result of the company selection being incorrect on either AutoEntry or your accounts package.

Resolution

Before attempting to integrate again, please do the following:

Check that the company is set to the correct country in Company Settings.
Temporarily disable any anti-virus/firewall or VPN software you may have installed on your PC.
Ensure that the company has been set up correctly on your accounts package, and that the country set there matches the country you have set the company to on AutoEntry.