Skip to main content

Error: 'The country of the Company you are trying to connect is not supported.'

How to clear the error message 'The country of the Company you are trying to connect is not supported.' when integrating your company.

Oliver Cook avatar
Written by Oliver Cook
Updated yesterday

You're seeing the error mesaage below when attempting to integrate your company to accounting software.

The country of the Company you are trying to connect is not supported.

This error can occur as a result of the company selection being incorrect on either AutoEntry or your accounts package.

Before attempting to integrate again, complete the following steps:

  1. Check that the company is set to the correct country in Company Settings.

  2. Temporarily disable any anti-virus/firewall or VPN software you may have installed on your PC.

  3. Ensure that the company has been set up correctly on your accounts package, and that the country set there matches the country you have set the company to on AutoEntry.

Did this answer your question?