The user is receiving a 'Failed to connect selected company' error message when attempting to integrate an AutoEntry company with Sage Accounting/SBCA.
Sage Accounting/SBCA users
This error is typically caused by a cache build-up in your web browser.
Open an Incognito window on the Google Chrome browser. You can do this by holding CTRL + Shift + N on your keyboard.
Once in Incognito mode, have the Sage company you wish to connect open in one tab, and AutoEntry open in another tab.
Re-attempt the integration.
If you still receive the error message after following these steps, please get in touch with our Support team for further guidance!