Symptom

The user is receiving a 'Failed to connect selected company' error message when attempting to integrate an AutoEntry company with Sage Accounting/SBCA.

Applies To

  • Sage Accounting/SBCA users

Cause

This error is typically caused by a cache build-up in your web browser.

Resolution

  1. Open an Incognito window on the Google Chrome browser. You can do this by holding CTRL + Shift + N on your keyboard.

  2. Once in Incognito mode, have the Sage company you wish to connect open in one tab, and AutoEntry open in another tab.

  3. Re-attempt the integration.

If you still receive the error message after following these steps, please get in touch with our Support team for further guidance!

Did this answer your question?