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Error: 'An unexpected error occurred'
Error: 'An unexpected error occurred'

How to resolve this error message when publishing a sales or purchase invoice to Sage Accounting.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

When you publish an invoice to Sage Accounting, you may see the error message below.

An unexpected error occurred.

This error is typically caused by something timing out within your company's sync with Sage Accounting.

To resolve this error, follow the steps below.

  1. Disconnect your company's integration.

  2. Reconnect your company.

  3. Republish the affected invoices.

Please allow a few minutes for the error to clear, and for the invoice to transfer over to Sage.

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