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Error: 'This account has been locked'
Error: 'This account has been locked'

How to resolve the error 'This account has been locked'.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

Symptom

User is receiving the error below when attempting to log in to AutoEntry.

This account has been locked

Cause

AutoEntry accounts will be locked if the incorrect password has been entered three times when attempting to log in.

Resolution

To unlock an account, the user will simply need to reset their password as shown in this article.

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