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Error: 'The Desktop Client (DocuRec Sync) is not currently online. Please check that it is running and logged in.'
Error: 'The Desktop Client (DocuRec Sync) is not currently online. Please check that it is running and logged in.'

How to resolve this error when trying to perform an action within your AutoEntry company.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

When you attempt to perform an action in your AutoEntry company, such as publishing an invoice to Sage 50 or Quickbooks Desktop, you may see the error message below.

The Desktop Client (DocuRec Sync) is not currently online. Please check that it is running and logged in.

This error occurs when your Sync App desktop service isn't running and can't connect to your Sage 50 or Quickbooks Desktop company.

To resolve this, follow the steps below:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.
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  4. Open the Sync App again and ensure you can view your company list.

When you perform the action in AutoEntry again, such as publish an invoice, it should now work.

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