You are seeing the below error message after attempting to perform an action on your company, such as publishing an invoice.

The Desktop Client (DocuRec Sync) is not currently online. Please check that it is running and logged in.

Applies To

  • Sage 50 users

  • QuickBooks Desktop users


This error occurs when your Sync App desktop service not running, and therefore cannot connect.


To resolve this, please do the following:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.

  4. Open the Sync App again and ensure you are able to view your company list.

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