Symptom

You are receiving the below error when attempting to import Bank Statement data to QBO.

The uploaded file isn't a valid Web Connect file.

Applies To

  • QuickBooks Online users

  • Bank Statements

Cause

This error is typically caused by downloading the incorrect format for QBO import.

Resolution

  1. Ensure that you are downloading the bank statement in the correct file format.

  2. If the error persists after attempting to import the file to QBO again, please get in touch with our Support team via webchat for further guidance!

Additional Information

  • A full guide on downloading extracted statement data can be found here.

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