Symptom

You are attempting to connect a company on your Sync App and are receiving the below error message.

Connection to the company could not be established. Unable to cast COM object of type 'SageDataObjects.ISDOEngine'. This operation failed because the Query Interface call on the COM component for the interface with IID '{DE4DA901-EEF8-11D0-9E5F-008048AADD4E}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).

Applies To

  • Sage 50 UK&I users

Cause

This error typically occurs when your Sage 50 Data service is missing. This is most common with Sage 50 v28 and above.

Resolution

To clear the error message and resolve the issue, you will need to download the Sage Data service. Please follow these steps:

  1. Ensure the PC user profile you are using has administrator permissions. If not, you will need to contact your IT provider to complete these steps.

  2. Go to https://ie-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112312154&hypermediatext=null and download Sage Accounts v27.2 (please note that while this is an older version, it only relates to the Sage Data service, your Sage 50 software version will remain up to date with the newest version).

  3. Once downloaded and installed, Follow these steps to restart your Sync App desktop service.

  4. Attempt to connect your company file via the Sync App again.

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