If you can't see a document in the inbox of one of your AutoEntry folders, you need to check the Activity tab. It could be for the following reasons:
The extraction isn’t complete
Check whether the document upload is complete or in progress. You can check the file status in the Uploaded folder. Once the extraction is complete, the status will change to Ready (or Approved for Bank Statements). It will then move to the Inbox.
The file extraction is complete
The file status in the Processed Item folder will give you the location of the file. If it's not in the Inbox, it will be in the Archive or Rejected folder.