You can check the invoice publishing status by looking at the colour of the publishing icon in the Purchases Inbox:
Publishing is disabled
A tick icon with a white background and grey outline will appear means you won't be able to publish until you fill in all the required contact and categories.
Publishing is enabled / not sent yet
A tick icon with a white background and green outline means the invoice is ready to publish. This means it hasn't been sent yet. Also, if you don't have enough credit the invoice won't release and remain with this status.
Sent for publishing
A solid dark green icon means you've clicked publish. (or the system triggered the Auto-publish).
📎NOTE: This doesn't mean the invoice has published correctly yet.
You'll know if it has published if the name of the accounting software shows under the icon.
It will try publish for three hours. If unsuccessful after three hours, the colour will change to pale green (Sync Time out).
If the invoice is still showing green and not in your accounting software, check our troubleshooting guide Invoices not publishing to my accounting software.
Sync time out
A solid dark turquoise icon confirms the publication has failed.
The colour turns from dark green to a paler turquoise green after a three hour time out.
There could be several reasons preventing the publication, including:
There is an error message preventing you to publish
Integration or Sync app not running
File path is incorrect (Sage 50 users only)
You've clicked the Re-Sync Data button by mistake
You'll need to correct the errors and republish the invoices again.
Published and synced
Once the product name shows under the publishing icon, this will indicate the published invoices have synced to your accounting software and the transfer is complete.
