The most common reason for invoices not moving across to your accounts package is when a user clicks the Re-Sync button after they they click the Publish button.

When you do this it prevents the invoice(s) from publishing to your accounting software.

If you have done this, republish the invoice(s).

If you can see a red triangle symbol beside your invoice(s), this indicates there's an error on this invoice preventing it from publishing.

When you click on this symbol, it tells you what the issue is/what needs to be amended on this invoice. You should then just need to unpublish the invoice, make the relevant edits, then publish the invoice again.

When you log into your account, one of the columns on your Company List is your Integration Status. If your integration has an issue, an error message will show here.

While the errors shown here will typically depend on the accounting software you are integrated with; if you are unsure of what an error refers to, specific troubleshooting steps for error messages can be found by searching our Help Center.

If your Inbox contains a large amount of invoices that are ready to be published, we recommend you publish your invoices in bulk, rather than individually. This is to prevent build-ups of documents in our publishing queues that could lead to delays.

If the integration between AutoEntry and your accounting software has been inactive for around 30 days, i.e. no items have been synced in that timeframe, the connection can expire. This can prevent your invoices from publishing successfully.

Not to worry though, this is very easy to fix. All you need to do in this instance is disconnect and reconnect the company's integration. Once reconnected, republish the affected invoices.