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Restart the Sync App

How to restart the AutoEntry Sync App if you integrate with Sage 50 or QuickBooks Desktop.

AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

If you have integrated your account via the Desktop Sync app, and its status is showing as not running, you need to restart it.

📌TIP: For example, when you notice that your published invoices haven't transferred to Sage 50 or QuickBooks Desktop, it's best to check the status of your connection on the Sync App. If showing as not running or offline, you need to restart the Sync App.

To restart the Sync App follow the steps below:

  1. Check the Sync App location - is it located on your PC or someone else?

  2. Check the Sync App type - is it running as a service or console?

  3. Restart: Once you've identified the location and type, make sure to follow the appropriate step according to your set up.

📎NOTE: The Desktop Sync app or Sync App are other names given to the AutoEntry Desktop Service application.

Step one - Check the Sync App location

First you need to make sure you close the Sync App on the correct device. It may not be installed on your PC. You can check the Sync App location and device name from the Integrate page.

Step two - Check the Sync App type

Once you've identified where the Sync App is located, you also need to check whether it is running as a Service or a Console Application.

📌TIP: Not sure whether your Sync App is running as a Service or a Console? You can check the start-up type (Service/Console) of your Sync App.

📎NOTE: Possible confusion with the term "Service" : The application is called AutoEntry.DesktopSync.Service - the name is the same in both cases where it can be run as a service or console.

Step three - Restart

Once you've identified the location and type of your Sync App, follow the correct method accordingly.

Option A - If running the Sync App as a service

If your Sync App is running as a service, you'll need to first end the processes from the Task manager and then reopen the application.

1 - End the Sync App Processes

Once you've located your Sync App location, end the processes from the Task Manager.

  1. Open your PC's Task Manager.

  2. Click the Processes tab.

    📌TIP: If you have the minimised view, select More details to expand.

  3. Select the following:

    • OCRex.Desktop.AutoEntry.Client

    • AutoEntry.Service

  4. Select End Task on both.

    Processes tab in Task Manager highligting OCRex.Desktop.AutoEntry.Client and AutoEntry.Service

📎NOTE: If you don't see the OCRex file here, it means the Sync App isn’t running, you've already closed or ended the application. In this case, you can skip this step and reopen the application directly.

2 - Start the Sync App

You can restart in two different ways: You can open the Sync App application as normal, this will run the services again. You can also start from the Start Manager:

  1. Go to the Task Manager,

  2. Click the Services tab and right-click AutoEntry.Desktopsync.Service and select Start.

    📎 NOTE: If you don't see the option to Start from the drop down list, this means you are running the Sync App as a console. In that case, restart the service from within the Sync App itself. (See option 2 below).

    If you see the option to restart, this means the sync app is open and you didn't end all the processes. You need to end the processes fully from the Processes tab.

Option B - If running the Sync App as a console

If your Sync App is running as a console, you simply need to click the Re-Start Desktop Service button from your Sync app.

Detailed steps

  1. Go to the PC that has the Sync App installed on it, and open the application.

  2. Click ‘Re-start Desktop Service’ and a black window should pop up for a moment.

    📎NOTE: The black window is the console window which will run in the background of your PC. This is an indication that you are running as a console application and not as a service application. Make sure you always keep the Sync App open.

    📌TIP: If you don't see the black window here, it's likely that you're running in Service mode and not a console mode. You can change the type from the Task Manager. For more information, visit What is my Sync App type, and change Sync App start up type to console.

Step four - Checks

After you restart, open the Sync App and ensure you can view your companies.

Clearing the integration status error

Restarting the service will not necessarily clear the error immediately from the Integrate page. It will clear only after you publish an invoice successfully.

Republishing your invoices

If your invoices publication failed due to the integration not working, you need to Unpublish the invoices before you publish them again. Allow around 10 minutes for invoices to publish.

If the issue persists

If restarting the app doesn't resolve the issue, check the Sync App app is up to date.

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