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Error: 'Other users are currently working with this company. You may open the company is multi-user mode or wait for other users to stop using the company. ID: 34'

How to resolve this error in the Desktop Sync App when you integrate with Sage 50 Canada.

Oliver Cook avatar
Written by Oliver Cook
Updated over 3 weeks ago

You are seeing the below error message on your company's integration status.

Other users are currently working with this company. You may open the company is multi-user mode or wait for other users to stop using the company. ID: 34

This error is caused by you not enabling multi-user mode in Sage 50.

To clear this error, you will need to do the following:

  1. Enable multi-user mode in Sage.

  2. Close Sage.

  3. Unpublish any pending invoices/bills.

  4. Open your PC's Task Manager.

  5. Click the Processes tab.

    📌TIP: You may need to select More details first if it is showing the minimised view.

  6. Select the following:

    • OCRex.Desktop.AutoEntry.Client

    • AutoEntry.Service

  7. Select End Task on both.

    Processes tab in Task Manager highligting OCRex.Desktop.AutoEntry.Client and AutoEntry.Service

  8. Restart your Sync App Desktop Service.

  9. Go back to the AutoEntry site and publish your invoices/bills again.

The error will clear once an invoice/bill has successfully published to Sage.

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