When you notice that your published invoices haven't transferred to Sage 50 or QuickBooks Desktop, it's best to check the status of your connection on the Sync App.
📌TIP: You can also check your connection status by going to your company's Integrate page. This is located on the left-hand side of the company homepage.
If you don't have access to this button on your company homepage, you need to contact your billing user/account holder. They can complete these steps for you or amend your access rights so you can do it yourself.
Does it show as offline?
If it shows as offline, you need to restart the Sync App. The steps to do this differ depending on whether it is running as a Service or a Console Application.
📌TIP: Not sure whether you are running as a Service or a Console? You can check the start-up type (Service/Console) of your Sync App.
Restarting resolves common issues like connection errors, publishing errors, or an unresponsive app. Multiple methods are available to restart depending on your setup, including using Task Manager.
Restarting a Sync App Service Application
Restarting a Sync App Service Application
Unpublish any invoices in the inbox that aren't publishing for you.
Go to the PC with the AutoEntry Sync App installed on it.
Open your PC's Task Manager, then click on the tab for Services.
Look through the list for 'AutoEntry.DesktopSync.Service' and right-click on it.
Click Restart.
Open the Sync App and ensure you can view your companies.
Go back to the AutoEntry website and publish the affected invoices again.
Allow around 10 minutes for invoices to publish to Sage 50.
Restarting a Sync App Console Application
Restarting a Sync App Console Application
Go to the PC that has the Sync App installed on it, and open the application.
Click ‘Re-start Desktop Service’ and a black window should pop up for a moment.
NOTE: This is the console window which will run in the background of your PC. Make sure you always keep the Sync App open.
Ensure you are able to view your company list on the Sync App.
Go back to the AutoEntry website and publish the affected invoices again.
📎NOTE: The Sync App needs to be restarted on the workstation stated in the box near the bottom of your company's Integrate page. You can check the Sync App location and device name from your Integrate page.
If the issue persists
If restarting the app doesn't resolve the issue, check the Sync App app is up to date.