When you notice that your published invoices have not transferred to Sage, it is first best to check the status of your sync app desktop connection. You can do this by going to your company's Integrate page, located on the left-hand side of the company's homepage.

Once you are on the Integrate page, scroll down to check the status. If it says it is not running, it needs to be restarted.

You can check the start-up type (Service/Console) of your Sync App by following the guide here

Here are the steps for restarting on a service application:

  1. Unpublish any invoices in the inbox which are not publishing for you.
  2. Go to the computer/Server which has AutoEntry Sync App installed on it.
  3. Open task manager ( CTRL+ALT+DEL) keys and then click on the tab for services
  4. Look through the list for 'AutoEntry.DesktopSync.Service' and right click on it, then left click on restart
  5. Open the program AutoEntry Sync and ensure you are able to view your companies
  6. Now go back to the AutoEntry website and publish the invoices in question again
  7. Allow up to 10 minutes for for invoices to publish into Sage50

Here are the steps for restarting on a console application:

  1. Go to the Computer/Server which has the AutoEntry Sync App installed on it.
  2. Open the AutoEntry Sync Application
  3. Click ‘Re-start Desktop Service’ and a black window should open. Please make sure NOT to close it!
  4. Ensure you are able to view your company list.
  5. Now go back to the AutoEntry website and publish the invoices in question again

Please note: this needs to be restarted on the workstation stated on your company's Integrate page. You can check what PC you are working on by doing the following:

Open the Control Panel and click on System and Security > System. On the View basic information about your computer page, see the Full Computer Name under the section Computer Name, Domain, and Workgroup Settings.

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