Objective

This article will demonstrate how you can restart your AutoEntry Desktop Sync App Service, and outline the reasons why you may need to do so.

Applies To

  • Sage 50 UK&I users

  • Sage 50 Canada users

  • Sage 50 US users

  • Quickbooks Desktop users

Procedure

When you notice that your published invoices have not transferred to Sage 50 or Quickbooks Desktop, it is first best to check the status of your sync app desktop connection. You can do this by going to your company's Integrate page, located on the left-hand side of the company's homepage.

You can check the start-up type (Service/Console) of your Sync App by following the guide here

Here are the steps for restarting on a Service Application (Automatic):

  1. Unpublish any invoices in the inbox which are not publishing for you.

  2. Go to the PC which has AutoEntry Sync App installed on it

  3. Open your PC's Task Manager and then click on the tab for Services

  4. Look through the list for 'AutoEntry.DesktopSync.Service' and right click on it, then left click on restart

  5. Open the program AutoEntry Sync and ensure you are able to view your companies

  6. Now go back to the AutoEntry website and publish the invoices in question again

  7. Allow up to 10 minutes for for invoices to publish into Sage50

Here are the steps for restarting on a Console Application (Disabled):

  1. Go to the PC which has the AutoEntry Sync App installed on it

  2. Open the AutoEntry Sync Application

  3. Click ‘Re-start Desktop Service’ and a black window should open. Please make sure NOT to close it!

  4. Ensure you are able to view your company list on the Sync App

  5. Now go back to the AutoEntry website and publish the invoices in question again

Additional Information

This needs to be restarted on the workstation stated on your company's Integrate page. You can check what PC you are working on by doing the following:

  1. Open your PC's Settings

  2. Click System

  3. Click About

  4. The 'Full device name' should match the workstation name listed on your company's Integrate page on the AutoEntry website.

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