Objective

This article will demonstrate how you can restart your AutoEntry Desktop Sync App, and outline the reasons why you may need to do so.

Applies To

  • Sage 50 users

  • QuickBooks Desktop users

Procedure

When you notice that your published invoices have not transferred to Sage 50 or QuickBooks Desktop, it is best to check the status of your Sync connection. You can do this by going to your company's Integrate page, located on the left-hand side of the company's homepage.

Note: if you do not have access to this button on your company homepage, you would need to contact your billing user/account holder to either complete these steps, or amend your access rights by following this guide.

The steps for restarting your Sync App differ depending on whether it is running as as a Service or a Console Application. You can check the start-up type (Service/Console) of your Sync App by following the guide here.

Restarting a Sync App Service Application:

  1. Unpublish any invoices in the inbox which are not publishing for you.

  2. Go to the PC which has AutoEntry Sync App installed on it.

  3. Open your PC's Task Manager (search your PC's apps) and then click on the tab for Services.

  4. Look through the list for 'AutoEntry.DesktopSync.Service' and right click on it.

  5. Click on Restart.

  6. Open the Sync App and ensure you are able to view your companies.

  7. Go back to the AutoEntry website and publish the affected invoices again.

  8. Allow around 10 minutes for for invoices to publish to Sage 50.

Restarting a Sync App Console Application:

  1. Go to the PC which has the Sync App installed on it, and open the application.

  2. Click ‘Re-start Desktop Service’ and a black window should pop up for a moment. This is the console window which will run in the background of your PC so long as you keep the Sync App open.

  3. Ensure you are able to view your company list on the Sync App.

  4. Go back to the AutoEntry website and publish the affected invoices again.

Additional Information

The Sync App needs to be restarted on the workstation stated in the box near the bottom of your company's Integrate page. (For privacy purposes, the image below has been amended to block out the workstation name).

You can check the workstation name of the PC you are working on by doing the following:

  1. Open your PC's Settings (search your PC's apps).

  2. Click System.

  3. Scroll down on the sidebar and click About.

  4. The 'Full device name' should match the workstation name listed on your company's Integrate page on the AutoEntry website (the information on the image below has been blocked out for privacy purposes).

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