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Error: 'AutoEntry Desktop Sync Service is Not Running'

How to resolve this error that shows on the Sync App or on your integration status in AutoEntry.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

When on the Sync App or looking at your company's integration status on the AutoEntry website, you may see the error message below.

AutoEntry Desktop Sync Service is Not Running

AutoEntry Desktop Sync Service is not running or you are currently not logged into the desktop client.

Integration status showing that the AutoEntry Desktop Sync Service is not running.

This error occurs when your Desktop Sync Service times out, and needs to be manually restarted.

Follow the steps below to resolve this:

  1. Open your PC's Task Manager.

  2. Click the Processes tab.

    📌TIP: You may need to select More details first if it is showing the minimised view.

  3. Select the following:

    • OCRex.Desktop.AutoEntry.Client

    • AutoEntry.Service

  4. Select End Task on both.

    Processes tab in Task Manager highligting OCRex.Desktop.AutoEntry.Client and AutoEntry.Service

  5. Restart your Sync App Desktop Service.

  6. After you restart the service, open your Sync App again and ensure you can view your company list.

  7. Log in to the AutoEntry website, then re-sync your company data.

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