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Error: 'Could not find file 'X:xxxx\SETUP.DTA'

How to resolve this error message when connecting or reconnecting a Sage 50 Accounts company on the AutoEntry Sync App.

Written by Oliver Cook

Updated this week

You are receiving the error message below on the Desktop Sync App when you're trying to connect or reconnect to a company in Sage 50 Accounts.

Could not find file 'X:xxxx\SETUP.DTA'.

EXAMPLE:

Could not find file ''C:\Prgram Files (x86)\Sage\Accounts\ACCDATA\SETUP.DTA'.

$Error stating Could not find file ''C:\Prgram Files (x86)\Sage\Accounts\ACCDATA\SETUP.DTA'.$

This error is typically caused by one of two things:

You are entering the incorrect filepath when connecting
Your Sync App's start-up type is incorrect

To resolve this error:

In Sage 50 Accounts, check the filepath for the company you are trying to connect to. Ensure that this is the path you're pasting into the Sync App when you're connecting.

If the error doesn't clear, make sure that your Sync App's start-up type is correct. To check this, visit our article: What is my Sync App Start-up Type?

📌TIP: If your company filepath starts with 'C:' you will need to have the app set as a service application. If it's any other drive, such as 'E:', 'S:', 'F:', etc., it will need to be a console application.