You may see a message on a file in the Processed Items section of the Activity Tab of any folder in AutoEntry after you process an invoice, bank statement, supplier statement, or expense. The file is also not released to the Inbox.
Credits could not be deducted.
Along with this, you may also notice a yellow banner on your company homepage with the message 'CREDIT BALANCE 0'. This also lets you know how many credits are required for the file to be released.
This occurs when you have an insufficient credit balance.
Add more credits
To resolve this message you need to add sufficient credits to your account. You can bulk purchase credits or you can change/renew your subscription to have credits.
Once you have credits, after just a few minutes, the file(s) are released automatically to your Inbox.