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Error: 'Connection must be valid and open.'
Error: 'Connection must be valid and open.'

These steps are required to clear the error message "Connection must be valid and open.'

Sukhi avatar
Written by Sukhi
Updated over a year ago

Symptom

Your Integration Status shows the below error, and is preventing the publishing of documents to Xero.

Connection must be valid and open. and is preventing the publishing of documents to Xero.

Applies To

  • Xero users publishing Purchase/Sales invoices.

Resolution

To clear this error from the Integration Status, please do the following:

  1. Go to the Integrate tab.

  2. Click on the Re-Sync Xero Data button.

  3. Republish the affected invoice(s).

Please allow a few minutes for the error to clear and for the invoices to transfer over to Xero.

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