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Error: 'This shared company is already open ID: E565'

How to resolve this AutoEntry Sync App error when you integrate with Sage 50 Canada.

AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over 2 months ago

You're seeing the below error message on your company's Integration Status or your Desktop Sync App.

This shared company is already open. , ID: E565

This error relates to a duplicate session of the Company being open in Sage.

To resolve the issue, you will first need to complete these steps in the articles below:

Next steps

Once you've completed the steps in the articles above, re-attempt the integration between AutoEntry and Sage, or if you 're already connected, follow the steps below:

  1. On the Home page, click Integrate.

    Integrate option in AutoEntry.

  2. Click Re-Sync Sage 50 Canada Data.

    Re-Sync button.

  3. Wait 5-10 minutes for the error to clear.

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