Credits are AutoEntry's in-product currency for uploading documents to AutoEntry. The number of credits you use depends on the document type you upload.
AutoEntry's credit system
Invoices have the lowest charge, whereas bank statements cost more due to the higher volume of extraction required.
Credits charges apply as follows:
Purchase/Sales invoices | 1 credit per invoice |
Purchases/Sales invoices with line items | 2 credits per invoice |
Expenses | 1 credit per invoice/receipt |
Supplier statements | 2 credits per statement |
Bank and credit card statements | 3 credits per page |
How do I add more credits?
There are two ways to buy credits:
Add a subscription
Purchasing in bulk
How much is a credit subscription?
To find out more about our pricing, visit autoentry.com/pricing.
How long do credits last?
This will depend on the type of subscription and whether the subscription is active or not:
AutoEntry subscriptions and Bulk purchases
Credits expire 90 days after the date of purchase
This means credits effectively roll over for a maximum of three months if unused
This applies to credits both added via a subscription or by bulk purchasing
📎NOTE: Before July 2025, pausing your subscription meant the credits didn't expire. The terms and conditions have changed. Anyone who paused the subscription before the change has until 30 September 2025 to use up their credits. After this, the new terms ensure that credits expire within 3 months, even during a paused subscription. We advise customers to verify their subscription's specific terms for clarity.
This will not affect Canadian Customers.
📌TIP: To manage your credits effectively and avoid disruptions:
Regularly check your credit balance and usage reports
Review your subscription plan regularly to ensure it aligns with your usage needs
For active subscriptions, consider upgrading if you frequently run low on credits
Sage Bundle subscriptions
When using AutoEntry as part of a Sage bundle subscription, credits expire on the first of every month.
Credits don't roll over if unused. Additionally, credits you've purchased through Sage subscriptions reset at the start of each billing period. Credits acquired directly through the AutoEntry website may roll over, subject to expiration terms specific to the purchase.
What if I use more than the credits in my monthly subscription?
Usage
You can check your credit balance and credit usage from your settings.
Overage
When you reach your credit allowance, overage applies up to 200% of your monthly credit limit. These credits will show in negative in your usage report. The next bill will automatically include these extra credits with a 10% extra charge.
Bulk purchase
You can also make a one-off purchase in bulk without affecting your subscription.
Downgrade
If you think you'll exceed your monthly AutoEntry credits, you can downgrade your monthly subscription at any time to get the best value. You can upgrade later if your usage increases again.
Pause your subscription
If needed, you can also pause your subscription to allow you time to use your unused credits without having to buy more.
📎NOTE: Credits expire after 90 days. Beyond that limit, you can still pause your subscription, but you lose any unused credits.
Affected regions only.