If you have run out of credits on your account and need to add more, this article will show you the various ways you can do so!

Click on any of the below headings to learn more:

How do I add credits?

If your account does not have a subscription, here are the steps you will need to add one!

If you have run out of credits completely (don't forget our very fair 'fair usage' policy), you can manually renew or change your subscription early and receive the months credits straight away or you can make a once off purchase of credits in bulk without affecting your subscription. You can also purchase credits in bulk if you do not want to add a subscription to your account, however it is less cost-effective.

How do credits work?

For example, if your subscription date is on the 1st of the month and the credits run out on the 20th, you can renew or change your subscription on the 20th and the monthly billing then occurs on the 20th of the month going forward.

How long do credits last?

Credits expire 3 months after the date of purchase. This means they effectively roll over for a maximum of 3 months if unused. This applies to credits both added via a subscription or by bulk purchasing.

If a subscription is cancelled, the most recent credits purchased expire after 30 days, any credits remaining from previous months renewals keep their 90 day expiry as normal.

What payment methods does AutoEntry accept?

At the moment, AutoEntry only accepts payment by Credit/Debit card.

We do not accept payments via PayPal or direct debit.

Will my processed invoices be released when I top up my credits?

If you have uploaded invoices to a company, but there are no credits available on the billing user's account at the time, these will not be released into your Inbox.

When additional credits are added to the billing user's account, either purchased in bulk or by their monthly subscription renewing, these invoices will then be released automatically in your inbox.

No further action is needed on your part for these to be released. You do not need to reupload these files.

If these invoices were uploaded within three days prior to additional credits being added, then these should release within about an hour. If these were uploaded over three days prior, we ask that you allow up to 24 hours for these to show in your inbox.

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