If you’re using the AutoEntry login to access your account, you can manage the following details from the Profile section.
Profile details: Name, Email, Language
AutoEntry password
Security questions
2-step Verification
📎NOTE: If you log in via Sage ID or Intuit ID, you can only change the language or create a password to access the Sync App.
To change your Sage ID name, email, password, or set up double authentication, you need to manage this from your Sage ID account: https://account.sso.sage.com/
How to access your user profile
Click Profile in the top right.
Profile details
The Profile Details tab allows you to view and edit the following:
First name and Last name
Language
You can select English (GB, US, and CA) and French (CA)
This will change the language in the product's interface. It will also change the default language when contacting support.
Email - Change your email address
Password
This is where you can change your password when already logged in, rather than using the forgot password option.
Change password
Change password
Enter your current password.
Enter a new password using all the required criteria.
Enter your new password again to confirm.
Click Save Changes.
When the password successfully changes, a notification banner across the top of the page appears to confirm it.
📌TIP: You can also create an AutoEntry password here if you originally signed up using a Sage ID or Intuit ID. This allows you to access the Desktop Sync App.
Security
This is where you can add security questions to verify your account when contacting support. If you already have them, click Replace to change them.
You can add four questions.
Click Save Changes once you've picked them and entered an answer.
📎NOTE: You need to create security questions before you can set up 2-Step Verification.
2-Step Verification
This is where you can set up 2-step verification for your AutoEntry login, also known as multi-factor or 2-factor authentication.
📎NOTE: Multi-factor authentication is now a requirement for users integrating with Xero, effective from December 2025.
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