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Error: Could not load file or assembly 'OCRex.integration.Desktio.Sage50Canada, version=2.0.268.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. An application control policy has blocked this file. (Exception from HRESULT: 0x800711C7

How to clear this error when connecting to a Sage 50 Canada company in the AutoEntry Sync App.

Written by Rachel
Updated over a week ago

When trying to connect to a company with the sync app, the following error may occur:
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Could not load file or assembly 'OCRex.integration.Desktio.Sage50Canada, version=2.0.268.0, Culture=neutral, PublicKeyToken=null' or one of its dependencies. An application control policy has blocked this file. (Exception from HRESULT: 0x800711C7

This error occurs due to an issue with the sync app.

To resolve this, follow the steps below:

  1. Open your PC's Task Manager.

  2. Click the Processes tab.

  3. Select the following:

    • OCRex.Desktop.AutoEntry.Client

    • AutoEntry.Service

  4. Select End Task on both.

Processes tab in Task Manager highligting OCRex.Desktop.AutoEntry.Client and AutoEntry.Service

5. Open the sync app again and try connecting to the Sage 50 company.

If the error persists contact AutoEntry support.

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