When you upload a duplicate invoice to AutoEntry, the message below will show in the Uploaded Items tab in the Activity page.
File already uploaded
Process anyway
AutoEntry checks for duplicates at the point of upload for both the purchases and sales folders. This is to recognise and automatically cancel the processing of a previously uploaded file.
After a user uploads a file, AutoEntry compares the file to previously uploaded files to that company. If there’s a match, the extraction won’t proceed and the file status in the Activity Page will display File Already Uploaded.
📎NOTE: No credit will apply at this point, as the file hasn’t gone for processing.
File not a duplicate?
If you’re sure the file isn’t a duplicate, you can still process the file.
📎NOTE: The option to "process anyway" is only available to rejected duplicate invoices. It's not available for rejected bank statements in the Bank statement folder.
📌TIP: Make sure to check and search the duplicate file in the Uploaded Files tab. It's possible another user uploaded the same file.
Confirm and process anyway
After clicking Process anyway, a pop-up menu appears to confirm that you want to process the file and ignore the duplicate check.
Click Yes, please process to continue. This will begin the processing of that file and the system will this time charge the credits even if the file is a duplicate.
Extraction status
Once the system has extracted the information, the file status will still show as rejected in the various activity tabs:
In the Uploaded Files tab, the status will show as Ready (Duplicate upload).
📎NOTE: The mention "Duplicate upload" means the user has confirmed the processing of the duplicate.
In the Processed Items tab, the status will show as Rejected with the details of the duplicate document. We can see here the credit charge.
The status here gives the location of the file. You need to check the Rejected tab.
In the Rejected tab, you can see the reason for rejection.
In this case, it confirms the file is a duplicate invoice.
Move the file to the Inbox
To continue processing the file and publish it as an invoice, you need to go to the Rejected tab. From there, click Move to Inbox to send it from the Rejected folder to the Inbox.
