All Collections
Error: 'Upload Failed'
Error: 'Upload Failed'

How to bypass an upload failure message when uploading a document.

Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

When you upload a file to AutoEntry, you may see the error message below.

Error: unknown error

Upload failed

Normally this error is caused by you uploading a file that isn't one of the following formats (depending on the folder):

  • JPG

  • PDF

  • DOC

  • DOCX


  • TIFF

If you upload a file that is one of these formats, it's likely there's a restriction on your system preventing access to our servers.

We use Amazon Web Services for our data storage and management. Click the link below to test your connection:

If that page fails to load, you need to contact your IT support to white label Amazon Web Services to allow access.

Did this answer your question?