Your Auto Entry's Sync App for Sage 50 or Quickbooks Desktop is either a Service or Console Application.
If you're not sure which way you need to set up the Sync App, check What's the difference between a 'Console' or 'Service Application' for the Sync App?
If you're not sure whether your set up is currently running as a service or console, you can't check in different ways:
Checking from the application
When you have the Sync app open, check the application name at the top left of the window:
If running as a console
If running as a console, the application name will include (console) in brackets and display as follows:
AutoEntry Desktop Sync - (console) - version number.
If running as a service
If running as a service; the application name won't include (console). It will display as follows:
AutoEntry Desktop Sync - version number
Checking from the Task Manager
You can also check the Sync App type from the Task manager:
Open your PC's Task Manager.
Select the Services tab at the top and then click on Open Services at the bottom of that window.
Find AutoEntry.DesktopSync.Service in this new window.
Automatic
If the start-up type shown here says Automatic, it is a Service Application.
Disabled
If the start-up type shown here says Disabled, it is a Console Application
Other indications
Black window:
When running as a console, a black window will pop up when you open the application, and will run in the background. You need to make sure you keep the application open at all time for the integration to run properly.
If the black window doesn't appear as expected when starting the Sync App, it is likely that you're running in Service mode. You can easily check in the Task Manager and if necessary, you can Change Sync App Start-up Type to 'Console' or 'Service'.
📌TIP: When installing the Sync App, it will always default to the Service mode. If you need to run the Console mode, make sure to make the changes manually in the task manager. You need to do this every time you install the sync app again.