Summary

Failed to create contact

This error can sometimes occur as a result of your company's sync stalling.

Resolution

If you are getting this error when trying to create a supplier/customer account on an invoice, all you will need to do is reset the company's integration!

If your company is integrated with a cloud-based accounts package (Sage Accounting, Xero, Quickbooks Online etc.), you can do this on the AutoEntry website. Please click here for the steps.

If your company is integrated with a desktop software (Sage 50 or Quickbooks Desktop), you will need to disconnect and reconnect the company in the AutoEntry Desktop Sync App. Please click here for the steps.

Once reconnected, please try and add the contact again.

Did this answer your question?