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Error: 'Cannot open SETUP.DTA'
Error: 'Cannot open SETUP.DTA'

How to clear the SETUP.DTA error when trying to connect your company via the AutoEntry Desktop Sync App.

Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago


You are attempting to connect your company to AutoEntry via the Desktop Sync App, and the below error message is appearing in the Company List drop-down menu.

Cannot open SETUP.DTA

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.


This error is caused by your Sync App not being installed correctly, however there is an easy fix!


All you will need to do to clear this error is change the Sync App's start-up type.

Please click here for a step by step guide on changing this.

Once that has been changed, try to connect the company again.

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