Symptom

The user is seeing their email uploads being rejected or not received when they are forwarding them to the AutoEntry folder's email address.

Applies To

Cause

Microsoft has made some changes to the Outlook auto-forwarding system, wherein their own customer blocking has been implemented, preventing certain emails from being received once forwarded. More information about these changes can be found here.

Resolution

Here are the steps to rectify this issue:

  1. As an admin go to: https://protection.office.com/antispam
    Open Outbound Spam filter policy and click Edit policy

2. Set "Automatic forwarding" on.


Additional Information

  • Additional reasons why your files might be rejected can be found here.

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